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The talk starts with debunking the two-pillar system that most businesses try to use to quantify success: “hard” and “soft” metrics and skills. He says that system is entirely irrelevant in today’s corporate structure. Instead, managers and industry leaders need to 1) understand what people do beyond their job description, 2) reinforce managers to have both the power and interest to have others cooperate, 3) increase total quantity of power distributed amongst all employees, 4) expose workers to the consequences—positive and negative—of their actions, 5) remove buffers that make people self-sufficient instead of cooperative, and 6) reward cooperators. If managers use this six-step system, he advocates, KPIs, scorecards, committees, hubs, clusters, and requirements become obsolete.